Lily, Roy. <br/><br/>
Dealing with difficult people :  creating success. 

 - Pheladelphia :  Kogan Page,  2010. 
 - x, 148 p.  ill.  22 cm. 
<br/><br/><label>ISBN: </label>9780749456603 
<br/><br/><label>Dewey Class. No.: </label>650.13 LIL