TY  - BOOK
AU  - Patterson, Kerry
AU  - Grenny, Joseph, Switzer & al
TI  - Crucial Conversations: tools for talking when stakes are high
SN  - 9781259005213
U1  - 153.6 PAT 
PY  - 2018///
CY  - Chennai
PB  - Mcgraw Hill Education (India) Private Limited
KW  - Interpersonal communication, Interpersonal relations, Conversation
N1  - includes index
ER  -