Patterson, Kerry <br/><br/>
Crucial Conversation :  Tools for talking when stakes are high/ 

 - Chennai :  McGraw Hill Education (India) Private Limited,   2018. 
 - xviii, 244 p.  ill.  23 cm. 
<br/><br/>includes index. 
<br/><br/><label>ISBN: </label>9781259005213 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication, Interpersonal relations, Conversation
<br/><br/><label>Dewey Class. No.: </label>STL 153.6 PAT