TY  - BOOK
AU  - Patterson, Kerry
AU  - 
TI  - Crucial Conversation: Tools for talking when stakes are high
SN  - 9781259005213
U1  - STL 153.6 PAT 
PY  - 2018///
CY  - Chennai
PB  - McGraw Hill Education (India) Private Limited, 
KW  - Interpersonal communication, Interpersonal relations, Conversation
N1  - includes index
ER  -